Most players have a great time at Escape Rooms and so most reviews of Escape Rooms are 5 star. That's why it's so useful and effective to remind people to leave a review!

But it's unavoidable that sometimes you'll get a player who just didn't have a good time. If they want to leave a bad review there's not much you can do to stop them. But you can give them another option for to let you know they didn't have a 100% experience.

Introducing Private Feedback

You can now setup Buzzshot to give your players an option to leave Private Feedback. This feedback goes directly to you and not to the review sites. They will always be given the option to leave a public review (if you do ask for those), but we find that many will be happy to let you know directly first and give you a chance to respond.

To try out this feature to go the Reviews & Feedback settings page. Please do test with your emails and SMS, if we have previously set you up with customised templates for these we may need to adjust those templates to use the new feature, get in touch at support@buzzshot.co and we'll be happy to help!