Buzzshot has long collected the public reviews left for your Escape Room and displayed them within the Buzzshot interface. This makes it easy to see the reviews you're getting all in one place. But we now support the ability to send you a digest email every day (or every week or every month if you prefer) showing all your new reviews. We think this is the easiest way to keep a handle on all the new reviews you get and make sure you'll be able to congraulation yourself and your staff for goo reviews and to swiftly respond to any reviews that need you to.

To switch ont he daily digests please go to https://buzzshot.co/admin/settings/reviewsfeedback/ and select the frequency wth which you'd like to receive your emails.

We've made some small updates to the settings pages today. Along with various small tweaks to make them easier to use we've added settings to change the colors used in the Buzzshot app. You can tweak your color settings here. This customisation has been available on request for a while, but now you can do it yourself. Just remember to always log out and log back in to the app after updating these settings.

Want to show a slideshow of player photos on your website or on your lobby TV? You can now create an automatic slideshow widget using Buzzshot. This works in a similar way to the existing leaderboard widget. Create you slideshow at https://buzzshot.co/admin/settings/widgets/

Now usable without booking integration

The best way to use touchless registration is still in conjunction with booking integration, that way teams get automatically created ahead when they book. However, if you don't use booking software that integrates with Buzzshot, or if you'd just prefer not to use the integration, then we now have a solution. You can add "time slots" at https://buzzshot.co/admin/settings/timeslots/ and we will show games for those times whether or not they currently exist as groups in the Buzzshot system.

"Register Another Player"

As a small usability enhancement we have added a "Register Another Player" button after a player registers themselves. This is helpful if multiple players are sharing a mobile device and means they don't have to scan the QR code again.

Pending Groups Page

This feature has existed for a while so it may not be new to you. I've now switched on the "Pending Groups Page" for everyone, this page (in the admin) allows you to view all your pending groups and shows who has registered and who has signed.

We have a blog post published talking about contact tracing for when Escape Rooms re-open in England. You can read it here.

We have also added a new export feature to help with requests for contact tracing information from governments.

To help increase safety Buzzshot now offers an alternative to the shared tablet for when you need to have players register/check-in/sign your waiver at your location. A QR Code can be used to allow players to register on their own devices.

Read more about how to set it up here.

The COVID-19/Coronavirus pandemic is effecting a lot of Escape Room businesses. Some have completely closed until further notice. Others are suffering lower booking numbers and higher rates of cancellation.

The Buzzshot team wish to support you.

If your business has had to shut down temporarily do let us know and we can suspend/pause your subscription for a period (either for a month now or later on once you have an understanding of your developing situation). Just tell us exactly what would help you.

If you are not shut down but are expecting lower numbers of players then let us know. You could switch yourself to a lower plan, or we could give a temporary discount. Just talk to us.

Don’t worry if you don’t know right now, this offer will remain open as long as needed.

Get in touch at support@buzzshot.co

We've added a new self service settings page to help you configure how Buzzshot posts your team photos to Facebook. You can read more about it on our support site here.

You can edit the captions Buzzshot adds to your photos when uploading them. You can even supply multiple captions and have Buzzshot randomly choose one for each photo!

A little while ago we added the ability to create multiple user logins with access to your Buzzshot account. This allows you to create a different login for each staff member. We have now added the ability to deny access to the settings pages for some of these user logins. This allows you to give a staff member access to the web admin pages without worrying that they'll change any settings!

Head to the Users settings page to try it out.

Got any questions or feedback? Let us know at support@buzzshot.co!

Most players have a great time at Escape Rooms and so most reviews of Escape Rooms are 5 star. That's why it's so useful and effective to remind people to leave a review!

But it's unavoidable that sometimes you'll get a player who just didn't have a good time. If they want to leave a bad review there's not much you can do to stop them. But you can give them another option for to let you know they didn't have a 100% experience.

Introducing Private Feedback

You can now setup Buzzshot to give your players an option to leave Private Feedback. This feedback goes directly to you and not to the review sites. They will always be given the option to leave a public review (if you do ask for those), but we find that many will be happy to let you know directly first and give you a chance to respond.

To try out this feature to go the Reviews & Feedback settings page. Please do test with your emails and SMS, if we have previously set you up with customised templates for these we may need to adjust those templates to use the new feature, get in touch at support@buzzshot.co and we'll be happy to help!